Our highly qualified and motivated technical engineers can provide any business, large or small with the same level of care and commitment. Our engineers’ knowledge and expertise is second to none in Ireland, they have been trained by traditional and bean to cup machine manufacturers across Europe and attend refresher courses on a regular basis, so we can keep up to date with new regulations and technological advances and upgrades.
Our engineers are not only expert technicians but they have been trained by qualified SCAE braistas and understand and appreciate coffee. We also offer Barista Training, either on site or in our purposely built training room.
We have a modern and practical designed workshop with 4 test and rebuild work stations. A descale and deep clean bay and we carry over 1000 spare components covering a wide range of machines. We have established trading relationships with all of Europes leading coffee machine parts suppliers and non-stock parts can be obtained within 24 hours.
We are committed to offer a prompt and attentive response to all customers. Our call out and completion target is 99% first-time-fix rate. Our objective is to attend all service calls quickly to reduce down time, no matter what part of the country your business is located, from Dublin to Cork, from Waterford to Donegal, our experienced field technicians have you covered.
We use a cloud based data platform called V Tracker to record and manage all service calls for our customers. We provide a detailed work sheet with all service calls. All data is recorded to provide our customers with informative machine history and key data.
We strongly believe that many service and maintenance calls can be prevented by regular cleaning with appropriate cleaning products and tools. Therefore, we have developed various cleaning videos and instructions on how to clean different type machines and equipment.
Learn about the 10 Top Tips for Cleaning & Maintaining Espresso Machine. Check out more cleaning videos in Vero Community.